Refund Policy

• An order was paid but never delivered.
• A technical issue on our side prevented eSIM delivery.
• EuropeSIM is directly responsible for the service failure.

• The eSIM has already been activated.
• The QR code has been scanned or installed.
• The customer purchased the wrong plan by mistake.
• The device does not support eSIM technology.
• Incorrect customer information was provided at checkout.

To request a refund, email support@europesim.net with your order ID and a short description of the issue. Eligible refunds are normally processed within 5–10 business days, depending on your payment provider.